Click OK to confirm that you want to delete the items.I have been using bb 9900 (att) for 12-13 months Ĭlick Remove items from computer at the bottom of the screen. Select the checkboxes for the following categories if they are present: Applications, Voices and QuickGPS. In TomTom HOME, click More to go to page 2.Ĭlick the tab Remove items from computer. If TomTom HOME does not start, you must start it manually. If your device does not start, press the power button for about 20 seconds until you hear the drum sound, then release the power button. For more info, visit Why is my device not properly recognised? If your device is not recognised by the computer or TomTom HOME, there is a solution available in our FAQs. This step guides you through backing up the contents of your navigation device to your computer. These steps will show you how to make a backup of your installed map and then restore it. If no further updates are offered, click the blue disconnect device button in the bottom right corner of TomTom HOME to safely disconnect your device.ĭisconnect your device from your computer and enjoy your navigation experience! If updates are required follow the instructions in TomTom HOME. TomTom HOME checks your device to see if updates are required. Note : Keep your navigation device connected. Select the map and click Update and Install to install it.Ĭlick Done. Repeat steps 3 and 4 until the map is the last update remaining. Important : Do not install any maps until all other updates are installed. This step guides you through the installation of the software onto your navigation device. You can then reinstall the software using a memory card reader. Note : When you format a memory card using a memory card reader, you need to insert that memory card in your navigation device to initialise it. Select the volume under your navigation device.Ĭlick Erase and then select MS-DOS (FAT) from the Volume Format drop-down menu.Ĭlick Erase. ĭisk Utility lists the available disks and their volumes. įrom the Finder menu, click Go then click Utilities. If your device asks Do you want to connect to 'Computer' tap Yes. Delete downloaded TomTom files from your computer This step guides you through removing the content of your navigation device from your computer, so it can be downloaded again.Ĭonnect your navigation device to your computer and wait for your device to start.If you're not sure, follow the steps for 'I don't have a map to download' below. Important : Follow this procedure only when you have been advised to by TomTom Customer Support, or if you have an active Map Update Service subscription. These steps will show you how to download your map again: Your choice of procedure to follow depends on whether you have an active map (subscription) on your account or not. Important : Your navigation device does not function correctly without a map. The operating system of the navigation device is then downloaded and installed again using TomTom HOME. This procedure formats the navigation device to delete all of the installed items. The following procedure is only applicable to devices using TomTom HOME for updates. If your navigation device is not functioning correctly, reinstalling the device software may solve the problem.

Tomtom home saying no device connected